# Create a Basic AI Chatbot on WhatsApp which replies on our data

### Step 1: Start in the Bot Builder

* Access the bot builder and create a new bot.​

### Step 2: Configure Trigger and Conditions

* Set the trigger for the bot (e.g., hot keyword).​
* Define the channel (e.g., WhatsApp) and the necessary conditions for activation.​

### Step 3: Set Up the User Query Step

* Add a step to ask the user, “What is your query?”.​
* The next step should capture the user’s response to pass to the trained AI.​

### Step 4: Connect to Trained AI

* In the builder, create a new AI integration.​
* Go to your AI dashboard, copy the authentication token, and paste it into the bot builder.​
* After adding authentication, select the AI agent you want to use (e.g., Support Agent).​
* Choose all relevant files or leave the selection empty to use all agent files for response generation.​

### Step 5: Customize System Prompts and Replies

* Optionally, add a system prompt for specific fallback replies if the AI cannot answer the user’s query.​
* Your bot flow can also include parameters like contact number, channel name, or user name for personalization.​

### Step 6: Mapping AI Answers

* Map the AI’s answer to a “send message” block.​
* If no answer is available, configure a fallback message or route the conversation to a human agent.​
* Use error handling to define fallback actions if the AI is unavailable.​

### Step 7: Continue the Conversation

* Set up an “AI smart wait” step (e.g., 5 minutes) to wait for additional user replies.​
* If the user responds, pass the new query back to the AI agent; otherwise, end the session politely.​
* Implement exit keywords (e.g., “bye”) to close the conversation with an appropriate message.​

### Step 8: Test and Refine

* Test your bot’s flow and edit steps as needed for smooth conversation and accurate answers.​

This process will result in a WhatsApp-based AI chatbot that can reply intelligently to user questions based on your documents and data, and escalate the conversation to a human if needed.​

## Bot Flow Template Clone Link

```
/products/bot/flow/fc173d9d770af2f3c754c429c8d894fc
```

{% embed url="<https://youtu.be/xcv6aWqZ4W8>" %}


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