> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/web-chat-widget/manage-web-chat-conversations-from-live-inbox.md).

# Manage Web Chat Conversations from Live Inbox

Steps to Manage Web Chat Conversations

1. Go to the **Live Chat** section from the left-hand side menu.
2. View all conversations initiated through the **Web Chat** channel.
3. Open the conversation you want to manage.
4. Type your message in the message box and click **Send**.
5. Use **Emojis** to make the conversation more engaging.
6. If a bot is configured for Web Chat, enable the **Bot** directly from the conversation.
7. To send a voice message, click the **Microphone** icon.
8. Record your voice message and send it to the user.

You can manage Web Chat conversations, respond to users, enable bots, send emojis, and send voice messages directly from the Live Inbox.

{% embed url="<https://www.youtube.com/watch?v=go_Gj0NDcys>" %}


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