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# Create Shopify Automation Workflows

### Step 1: Create a New Workflow

1. Open the **WA Official API + AI** app in your Shopify store.
2. Navigate to the **Workflows** section.
3. Click on **Create Workflow**.
4. Enter a name for your workflow (e.g., **New Order**).

### Step 2: Select a Trigger

Choose the event that should trigger the workflow.

Available triggers include:

* Order Created
* Order Paid
* Order Fulfilled
* Order Delivered
* Order Cancelled
* Checkout Abandoned

For this example, select **Order Created**.

### Step 3: Add Workflow Actions

After selecting a trigger, you can add one or more actions to your workflow.

Available actions include:

* **Send Message** – Send a WhatsApp template message to the customer.
* **Delay** – Wait for a specified duration before executing the next action.
* **Webhook** – Send the order data to an external application.
* **Condition** – Execute actions only when specific conditions are met.

You can combine multiple actions in a single workflow based on your automation requirements.

### Step 4: Configure WhatsApp Message

To send a WhatsApp notification:

1. Click **Send Message**.
2. Select the WhatsApp template you want to use.
3. Configure the required template variables.
4. Save the message configuration.

Whenever the workflow is triggered, the selected template will be sent automatically.

### Step 5: Configure a Webhook 

If you want to send order details to another application:

1. Add a **Webhook** action in the workflow.
2. Copy the generated Webhook URL.
3. Open your CRM portal.
4. Create a new workflow.
5. Add the **Capture Incoming Webhook** trigger.
6. Paste the copied Webhook URL.
7. Save the workflow.

{% embed url="<https://youtu.be/8iV4VctxbP4>" %}


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