> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/integrations/shopify/connect-whatsapp-api-with-shopify.md).

# Connect WhatsApp API with Shopify

### Step 1: Install WhatsApp Official API App on Shopify

1. Login to your **Shopify Store**.
2. Go to **Apps**.
3. Click on **Shopify App Store**.
4. Search for: **WA Official API + AI**\
                                           **OR** \
   You can also directly open the app from the Shopify App Store using the below link: <https://apps.shopify.com/wa-official-api-ai>
5. Open the application and click on **Install**.
6. Click on **Install** again to confirm.

The WhatsApp Official API application will be installed on your Shopify store.

### Step 2: Connect WhatsApp API Account

After installing the app, you need to connect your WhatsApp API account.

1. Open the **WA Official API + AI** app.
2. Enter the following details:
   * API Token
   * Web ID
   * Phone Number ID
3. To get these details:
   * Login to your CRM panel.
   * Go to Access Token (Go to **Channels → 3 dots → Access Token**)
   * Copy the required details:
     * Access Token
     * WABA ID
     * Phone Number ID
4. Paste the copied details into the Shopify app.
5. Click on **Connect Account**.

Your Shopify store and WhatsApp Official API account will now be connected.

### Step 3: Enable WhatsApp API Bridge

To complete the Shopify integration:

1. Open the setup instructions inside the app.
2. Click on **Open Theme Editor**.
3. From the left-side menu, find: **WA Official API Bridge**
4. Enable the bridge.
5. Click on **Save**.

The bridge setup is now completed.

### Step 4: Enable Visitor Tracking

To track visitors on your Shopify website:

1. Go to the **Visitor Tracking** section.
2. Click on **Enable Tracking**.
3. Wait for a few seconds.
4. The page will automatically reload.
5. Once completed, it will show: **Pixel is Connected**

Visitor tracking is now enabled.

### Step 5: Verify Integration

To confirm that the Shopify integration is successful:

1. Go to your **Shopify Admin Panel**.
2. Navigate to: **Settings → Customer Events**
3. Check for: **WA Official API Web**
4. If a green status icon is visible, the integration is successfully configured.

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