> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/integrations/shopify/configure-cod-confirmation-and-cod-to-prepaid-automation.md).

# Configure COD Confirmation and COD to Prepaid Automation

### Step 1: Open COD Manager

1. Open the **WA Official API + AI** app.
2. Navigate to the **COD Manager** section.
3. Enable the **COD Confirmation** option.

Once enabled, customers placing a **Cash on Delivery (COD)** order will receive a WhatsApp message asking them to **Confirm** or **Cancel** their order.

### Step 2: Create the COD Confirmation Template

Before enabling the automation, create a WhatsApp utility template.

1. Copy the **COD Confirmation URL** provided in the COD Manager.
2. Login to your CRM portal.
3. Navigate to **CRM Channels → Template Manager**.
4. Click **Create Template**.

Configure the template as follows:

* **Category:** Utility
* **Template Name:** (e.g., COD Confirmation)
* **Language:** English

#### Template Body

* Add only plain text.
* **Do not add any variables** in the message body.

#### Button Configuration

1. Add **one URL button**.
2. Select **Dynamic URL**.
3. Paste the copied COD Confirmation URL.
4. Add **{{1}}** as the dynamic value at the end of the URL.
5. Enter any numeric sample value.
6. Save the template and submit it for approval.

> **Note:** The COD Confirmation template must contain **only one dynamic URL button**.

### Step 3: Configure the COD Confirmation Flow

Once the template is approved:

1. Return to the **COD Manager**.
2. Select your approved **COD Confirmation** template.
3. Set the **Confirmation Window** (for example, 24 hours).

Customers can confirm or cancel their order within the selected time period.

### Step 4: Configure Follow-up Messages

You can define different WhatsApp messages based on the customer's response.

#### If the Customer Confirms the Order

Select a WhatsApp template to send after the customer confirms the order.

Examples include:

* Order Confirmation
* Product Information
* Shipping Updates
* Promotional Messages

#### If the Customer Cancels the Order

Select a different WhatsApp template to send after cancellation.

You may use this opportunity to:

* Offer a discount coupon
* Share promotional offers
* Encourage the customer to reorder

Multiple follow-up messages can be added using additional actions.

After configuring the flows, click **Save All Settings**.

The COD Confirmation automation is now active.

***

### **Configure COD to Prepaid Conversion**

#### **Step 1: Enable COD to Prepaid**

1. In the **COD Manager**, enable **COD to Prepaid**.
2. Specify the delay after order confirmation.

For example:

* Send the prepaid conversion message **5 minutes** after the customer confirms the COD order.

#### Step 2: Create the COD to Prepaid Template

Create another WhatsApp utility template for prepaid conversion.

Configure the template as follows:

* **Category:** Utility
* **Language:** English

#### Button Configuration

1. Copy your Shopify store URL.

Example:

```
https://yourstore.com
```

2. Add a **Dynamic URL Button**.
3. Configure the URL in the following format:

```
https://yourstore.com{{1}}
```

4. Add a numeric sample value for **{{1}}**.
5. Save the template and submit it for approval.

> **Note:** Replace `https://yourstore.com` with your own Shopify store URL.

#### Step 3: Select the COD to Prepaid Template

After the template is approved:

1. Return to the **COD Manager**.
2. Select the approved **COD to Prepaid** template.
3. Click **Save All Settings**.

The automation is now ready.

### Additional Automation 

You can continue the workflow by adding more actions after the COD to Prepaid message.

Available actions include:

* Send Additional WhatsApp Messages
* Add Delay
* Apply Conditions
* Trigger Webhooks

This allows you to build complete post-order automation journeys based on customer responses.

{% embed url="<https://youtu.be/FdNXoUo2rHo>" %}


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