> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/crm-v2/departments/create-the-chat-resolution-form.md).

# Create the Chat Resolution Form

**1.** Go to **Menu → Departments**\
**2.** Click the **Chat Resolution Form Icon**\
**3.** Enter **Form Header Text** (title shown to agents)\
**4.** Enter **Submission Button Text** (e.g., Resolve Chat)\
**5.** Enable **Mandatory Option** (if form must be filled before closing chat)\
**6.** Click **Add Fields**\
**7.** Choose Field Type:

* Single Line Text
* Multi-line Text
* Number
* Dropdown (Single/Multi Select)

**8.** Enter **Field Label** (e.g., Issue Type)\
**9.** Add **Options / Placeholder / Help Text**\
**10.** Set field as **Required** if needed\
**11.** Preview the form → Click **Save Form**\
**12.** View submissions from **Chat Resolution Submissions** section

{% embed url="<https://youtu.be/ua5dzzO38qo>" %}


---

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