> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/crm-v2/campaigns/whatsapp-campaign/opt-out-users-stop-users-from-receiving-bulk-msgs.md).

# Opt-out Users / Stop Users from receiving Bulk msgs?

**Opt-Out Process for WhatsApp Messages**

1. **Create a Template with "Stop" Button:** Add a custom "stop" button in the message footer.
2. **Trigger Bot Flow:** When a user clicks "stop", send a confirmation message and update the "stop" custom field to "yes".
3. **Segment Audience:** For future campaigns, filter the audience by the "stop" custom field. Ensure only users with "stop" set to "no" receive messages.

{% embed url="<https://youtu.be/Yy3qZS8Qr8Y>" %}


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