> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/common-error-issues/troubleshooting-whatsapp-api-errors/whatsapp-number-status-shows-na.md).

# WhatsApp Number Status Shows NA

<figure><img src="https://3141102504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO6WAU9sqaJ9hX2biUUXm%2Fuploads%2Fy9ruQtGfY39tpcVALuek%2FScreenshot%202024-04-24%20at%206.05.58%20PM.png?alt=media&amp;token=cc3c4da9-e726-467e-88dd-1da34cdcf58e" alt=""><figcaption></figcaption></figure>

#### Sudden Change in WhatsApp Number Status to NA

If your WhatsApp number status has changed to NA after previously functioning correctly, there are two primary reasons to consider:

1. **Deletion of the Number**: This could mean that the WhatsApp number has been deleted from WA Manager.
2. **Account Ban for Policy Violation**: If your account or number is banned, it reflects a policy violation which requires an appeal to Meta for resolution.

#### you'll need to follow these steps to diagnose and resolve the issue:

1. **Access WhatsApp Manager**:
   * Tap on the WhatsApp icon.
   * Select "WA Manager". This action redirects you to the WhatsApp Manager where you can identify the issue at hand or visit <https://business.facebook.com/wa/manage>
2. **Identify the Issue and Take Action**:
   * If the account shows no number,it means number is deleted and now you need to permanently disable the channel and create a new WhatsApp channel for same number [Register a New Number](/user-documentation/messaging-channels/whatsapp-api/getting-started-with-whatsapp-api/register-a-new-number.md)
   * If the account or number is banned due to a policy violation, an appeal needs to be made to Meta.


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