> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/bot-builder/whatsapp-chatbot/message-blocks/template-message-block.md).

# Template Message Block

The **Template Message Block** inside **Send Message** allows you to send **official WhatsApp API-approved template messages** to users. These templates are pre-approved by WhatsApp and are commonly used when the **24-hour customer service window is not active**.

This block is useful for sending messages such as **OTP notifications, payment reminders, order updates, and other important alerts**.

#### How to Use the Template Message Block

1. Open your **Chat Flow** in the bot builder.
2. Add a **Trigger or Keyword**.
3. Click **Add Node**.
4. Select **Send Message → Template Message**.

#### Select Template

5. Choose a **pre-approved WhatsApp template** from the list.
6. If the template does not appear, click **Load Templates** to refresh the list.

#### Map Template Variables

7. Map the required **template variables** using **Super Fields or available variables** (for example, customer name).
8. Click **Save Message**.

Once the flow is triggered, the selected template message will be sent to the user.

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