> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/bot-builder/use-splitter-block-to-distribute-chats-to-agents.md).

# Use Splitter Block to distribute Chats to Agents

Steps:

1. Go to **Chat Flow** and create a new chatbot flow.
2. Set up the chatbot trigger:
   * Select **WhatsApp Chatbot**
   * Choose **Hot Keyword**
   * Select your WhatsApp channel
   * Add the required keyword/condition and save.
3. Add an **Ask Question Block** to collect user details (for example, user's name).
4. To distribute conversations automatically, add a new node:
   * Go to **Add Automation App**
   * Select **Splitter**
5. Configure the Splitter:
   * Create multiple routes based on the number of agents.
   * Set the percentage distribution for each route.
   * Example: For 2 agents → 50% each route.
6. Assign agents to each splitter route:
   * Add **Native Tool**
   * Select **Assign to Agent**
   * Choose the required team member.
   * Repeat the same for other routes.
7. Save the workflow and enable it.\
   Once active, new conversations will automatically be distributed among selected agents based on the percentage configured in the Splitter.

You can create multiple routes and divide conversations equally (example: 4 agents → 25% each) to balance workload automatically.

{% embed url="<https://www.youtube.com/watch?v=HHjyCpi2edM>" %}


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