> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/bot-builder/instagram-chatbot/new-message-trigger-works-for-instagram.md).

# New Message Trigger Works For Instagram

* Start by creating a trigger for “new message received” on Instagram chatbot, selecting the appropriate channel.
* Add interactive question blocks with service or contact options, followed by specific service choices like WhatsApp API or AI automation.
* Once a user makes a selection, the bot collects their name and phone number using mapped super fields.
* The system then sends a template message via WhatsApp, populating details with collected user information, and finishes with a thank-you message.

This workflow ensures every new DM on Instagram is answered with tailored service options, collects essential customer details, and confirms via WhatsApp for seamless client engagement.

{% embed url="<https://www.youtube.com/watch?v=oBuImAYiH1o>" %}


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