> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user-documentation/ai-dashboard/create-ai-agent-which-replies-to-user-greetings-or-thanks-good-byes.md).

# Create AI Agent which replies to user greetings or thanks / good byes

### Step 1: Access the Playground

* Go to the "playground" section in your AI platform.​

### Step 2: Set System Instructions

* Instead of referring to any documents, select the option to write "system instructions".​
* Write detailed instructions such as:
  * Your agent’s name.
  * Desired language style (e.g., reply in soft language, reply precisely).​
  * Specify that the agent should reply to greetings with a greeting and a follow-up question.​
  * For example: "User will send you a greeting. Reply back with a greeting and a question about support, sales, etc.".​

### Step 3: Test Greeting Responses

* Send a greeting message (such as "hi") in the playground to see how your AI agent replies.​
* Modify the instructions as needed to adjust the tone and content of the greeting response.​

### Step 4: Create Conversation-End Responses

* Write instructions for ending conversations, such as replying to "thanks" or "bye".​
* For example, instruct the agent to say “You’re welcome,” or “Goodbye, see you later” when the user sends thank you or farewell messages.​

### Step 5: Experiment and Refine

* Try various messages and refine the instructions for both greeting and conversation-end scenarios to achieve the desired behavior.​
* You can play with the instruction details to customize for different use cases and personalities.​

{% embed url="<https://youtu.be/AWXFITI4gJE>" %}


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# Agent Instructions
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