# How to create ticket via Pabbly ?

#### ✅ Step-by-Step Instructions

**Step 1: Accept the Ticketing App on Pabbly**

1. Open the **App Link.** [**https://tinyurl.com/ticketingapp-pabbly**](https://tinyurl.com/ticketingapp-pabbly)
2. Click on **“Accept this App”** to add the **Ticketing Platform** app to your Pabbly account.

***

**Step 2: Set Up the Workflow in Pabbly**

3. Go to your **Pabbly Connect Dashboard**.
4. Start by creating a **New Workflow**.
5. Add a **Webhook Trigger** (if not already set).
   * This is used to receive customer data (like name, phone, email).

***

**Step 3: Add the Ticketing Platform Action**

6. Click on the **"+" icon** to add an action step.
7. Search for and select the **“Ticketing Platform”** app.
8. Choose the **Action Event**: `Create New Ticket`.

***

**Step 4: Connect Your Ticketing Platform**

9. Click on **Connect**.
   * You can either use an **existing connection** or create a **new one**.
10. If creating a new connection:
    * Go to your **Ticketing Platform Dashboard**.
    * Copy your **API Access Token**.
    * Paste the token in Pabbly to establish the connection.

***

**Step 5: Map Event and Customer Details**

11. Go to the **Event Section** of your platform.
12. Copy the **Event ID** and paste it into the Event ID field in Pabbly.
13. Map the remaining fields using the **webhook data**:
    * **Name**
    * **Mobile Number**
    * **Email ID**

***

**Step 6: Test the Connection**

14. Click **Save & Send Test Request**.
15. If successful:
    * A **ticket will be generated**.
    * You will see the **QR image** and **ticket content** in the response.

***

#### 🎉 Done!

You have successfully set up a Pabbly workflow to **automatically create tickets** using the Ticketing Platform integration.

{% embed url="https://www.youtube.com/watch?v=r1RQU9I0CJ0" %}

